KU owns and operates .Avaya Communications Manager technology. KU offers users:

• Analog and digital telephone service
• IVR - Interactive Voice Response Directory Assistance
• Cordless/Wireless Phones
• Long distance services
• Voice messaging (faculty and staff only)
• Caller ID on digital lines (faculty and staff only)

Dialing Information Information on placing campus, off-campus, and international calls from your campus phone, along with links to area code and telephone number lookup services.

KU Directory Assistance PhoneticOperator provides speech-recognition-based directory assistance for University departments, faculty, staff and students. It can be accessed by dialing (785)864-2700 from off campus or '0' from on campus.

Telephone Set User Guides Online manuals for phones commonly used by university faculty and staff, including 2500, 398x, 8110, 6221, Spectrum Information Technology, and digital sets.

J-Talk Voice Mail System The J-Talk voice mail system is a free service to University staff and faculty. This section contains information about registering for voice mail, removing voice mailboxes, and using the J-Talk system.

Conference Calling Information about setting up and making conference calls.

KANS-A-N Calling Card Information KANS-A-N long distance calling cards allow you to make long distance calls on the KANS-A-N network and bill charges back to your department. This section provides information on applying for and using a KANS-A-N card.

Music On Hold Request Form Request that music be played while callers are on hold. Currently for Lawrence campus phone numbers only. If you wish to remove current Music On Hold from your phone, please fill out a Music On Hold Removal Request.

Music On Hold Removal Form If you currently use Music On Hold and would like to remove that service from your phone, you may do so using this form.

Cellular Devices Forms and information necessary for university departments to set up cellular phone service on campus (faculty/staff).

Checkout a Conference Speakerphone Information Technology offers a high sound quality analog Conference Speakerphone available for checkout at no charge. Please call 864-8080 for availability.

Ordering Voice Services Looking for information on how to order voice services? Visit the Customer Service section of this site to submit voice service requests online.