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The ARTS form gives students a quick overview of classes taken and requirements fulfilled.
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The ARTS form gives students a quick overview of classes taken and requirements fulfilled.
| Who can use this service: |
Students and faculty. |
| Benefits: |
Quick overview of classes taken and requirements fulfilled. |
| Service Availability: |
24x7, except for scheduled system maintenance |
| User Assistance: |
IT Help Desk at 864-0200, or question@ku.edu |
| How to Access: |
Any student can print their own individual ARTS form using their KU Online ID. Faculty and staff who need access to ARTS information can request that online at ARTS Access. |
| Cost of Service: |
Free |
| More Information: |
More information is available at ARTS Information. |
Download free anti-virus software for home and office computers, get updates, and view alerts. Check with departmental technical support staff prior to installing any software on a university-owned computer.
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Access online course materials through the Blackboard web site.
Learn to put course materials online and use Web-based tools for interaction, assessment, and course management with Blackboard. Only available for faculty, GTAs, and instructors.
The BudigOne Digital Workspace supports KU faculty and graduate students in the development of digital projects for teaching and research.
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The BudigOne Digital Workspace supports KU faculty and graduate students in the development of digital projects for teaching and research. It is a collaborative effort between Instructional Development and Support (IDS) and Scholar Services, a program of Information Services.
| Who can use this service: |
Faculty, staff, and graduate students. |
| Benefits: |
Through this workspace, users are offered specialized instruction, staff expertise and access to equipment necessary for creating and editing digital images, sound, video, and text. Digital content created in BudigOne can be integrated into appropriate web, course-delivery, and digital library systems, stored in appropriate repositories and preserved for use over long periods of time. |
| Service Availability: |
Hours are Monday 8 AM to 5 PM, by appointment. |
| Service Location: |
Room 1, Budig Hall |
| How to Access: |
For further information or to schedule an appointment, email:
| Cost of Service: |
Free |
| More Information: |
http://kudiglib.ku.edu/budig/index.shtml |
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ResNet provides expanded basic cable TV to students living in campus housing.
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ResNet offers expanded basic cable TV to students living in campus housing.
| Who can use this service: |
Students who live in campus housing. |
| Service Availability: |
24x7, except for scheduled system maintenance |
| Service Location: |
All student housing locations, including Residence Halls, Scholarship Halls, and Apartments. |
| How to Access: |
ResNet at 785-812-0000 or email to resnet@ku.edu. |
| Cost of Service: |
Included in the Student Housing Contract. |
IT provides cable television service to the University community via the campus-wide broadband system. Programming includes educational, informational and entertainment channels and broadcasts.
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Networking and Telecommunications Services (NTS) provides cable television (CATV) service to the University community via the campus-wide broadband system. Programming includes educational, informational and entertainment channels and broadcasts.
| Who can use this service: |
All Faculty and Staff |
| Benefits: |
Many departments, colleges, and offices have devices connected to Campus Cable TV for educational and informational purposes. There are also televisions in publicly accessible areas across campus for entertainment use. |
| Service Availability: |
24x7, except for scheduled system maintenance |
| Service Location: |
At your campus location. |
| User Assistance: |
Please call 864-8080 |
| How to Access: |
To order or change your cable TV service, go to an Order/Change Services. |
| Cost of Service: |
See Rates |
| More Information: |
Video Services |
Online class rosters are available through Enroll & Pay. Rosters are updated daily and can be
viewed and downloaded by the instructor of record.
Get information about locations, hours open and software installed in public labs across campus.
Get useful information about protecting your computer from viruses and hackers. Check with departmental technical support staff for assistance with protecting a university-owned computer.
LAN Support Services provides desktop support for faculty and staff on campus.
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LAN Support Services will maintain and enhance employee productivity by providing standardized, yet personalized desktop configurations which include system utilities and campus services that allow your workstation to perform seamlessly. If problems do occur, LSS will provide troubleshooting and issue resolution on desktop/laptop hardware and software. LSS provides onsite and/or emergency remote desktop support 24x7x365 and serves as your Department Technical Liaison.
| Who can use this service: |
Departments or research units may purchase this service for workstations used by staff, faculty and students employed by them. |
| Benefits: |
Standard and secure desktop environments systems. |
| Service Availability: |
Onsite desktop support from 8:00 a.m. - 5:00 p.m. Monday - Friday, and emergency remote support 24x7. |
| Service Location: |
In your office. |
| User Assistance: |
LAN Support Services at 864-0400 between 8 a.m. to 5 p.m. and pager after office hours. Email:lsshelp@ku.edu |
| How to Access: |
Contact LAN Support Services at 864-0400 or lsshelp@ku.edu to schedule an appointment for consultation. |
| Cost of Service: |
$36.00 per month per standard workstation |
| Requirements: |
The user Department is responsible for purchasing and tracking software licenses and for all desktop hardware costs. |
| Applicable Policies: |
Password (Word Document). |
| More Information: |
LSS Services |
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LAN Support Services provides data storage and backup services to meet departmental data storage needs.
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LAN Support Services will provide data storage and backup services to meet departmental data storage needs. This service includes user rights management, remote access, and the ability to share data and collaborate across departments. This service is included with the LAN Support Services Desktop Support Package. It may also be purchased separately.
| Who can use this service: |
Departments or research units may purchase this service for workstations used by staff, faculty and students employed by them. |
| Benefits: |
Security of mission critical data. Rapid storage expansion capabilities to meet future storage needs. |
| Service Availability: |
From 8:00 a.m. - 5:00 p.m. Monday - Friday, and emergency remote support 24x7. |
| Service Location: |
N/A. |
| User Assistance: |
LAN Support Services at 864-0400 between 8 a.m. to 5 p.m. and pager after office hours. Email:lsshelp@ku.edu |
| How to Access: |
Contact Customer Service Manager of LAN Support Services at 864-0400 and schedule an appointment for consultation |
| Cost of Service: |
$6.45 per user per month. This includes .25 GB of storage. Additional storage at $5 per GB per month. |
| Requirements: |
If the user Department has not purchased the Desktop Support Package, the Department is required to provide Novell client licenses for each user machine that will access the data storage, and install the LAN Support Services configuration of this client. The purchase of Novell client licenses is coordinated through the Information Services Licensing Administrator annually. The current price for a Novell Client license is about $15. |
| Applicable Policies: |
Password (Word Document) |
| More Information: |
LSS Services |
The GIS and Data Lab provides workspace for KU students, staff and faculty, as well as assistance with numeric, geospatial, statistical and related data. The Lab supports GIS and statistics-related class work, teaching and research at KU.
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| Who can use this service: |
Open to the public |
| Benefits: |
Hardware, software, and expertise to assist with data location, analysis, and visualization. |
| Service Availability: |
Regular hours are:
Monday-Thursday 9 am - 8 pm
Friday 9 am - 5 pm
Saturday-Sunday 1 pm - 5 pm |
| Service Location: |
Room 105 Anschutz Library |
| User Assistance: |
Stop by during open hours or contact us to schedule a time to get help with a project. Staff include: Jeff Bullington (numeric, government information), Rhonda Houser(GIS, spatial data), and Mickey Waxman (statistical data). data@ku.edu |
| More Information: |
http://www.lib.ku.edu/gis/ |
Deskside Coaching is personal computer assistance in your office, tailored to fit your needs. Available for faculty and staff only.
LAN Support Services provides automatic Microsoft Windows and Sophos antivirus updates, patches for standard applications and security updates.
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LSS will provide Microsoft Windows and Sophos antivirus updates, patches for standard applications and security updates to workstations on an ongoing basis. APM also includes access to the LSS imaging servers and the images created with KU IT security requirements applied. This allows staff in other areas to build on this image to create custom images for their own use.
| Who can use this service: |
Departments or research units may purchase this service for workstations used by staff, faculty and students employed by them. |
| Benefits: |
Standard and secure desktop environments systems. |
| Service Availability: |
Support from 8:00 a.m. - 5:00 p.m. Monday - Friday |
| Service Location: |
In your office. |
| User Assistance: |
LAN Support Services at 864-0400 between 8 a.m. to 5 p.m. and pager after office hours. Email:lsshelp@ku.edu |
| How to Access: |
Contact LAN Support Services at 864-0400 or lsshelp@ku.edu to schedule an appointment for consultation. |
| Cost of Service: |
$5.80per month per standard workstation plus annual renewal of Novell licensing. |
| Requirements: |
The user Department is responsible for purchasing and tracking software licenses and for all desktop hardware costs. |
| Applicable Policies: |
Password (Word Document). |
| More Information: |
LSS Services |
Technical support for university owned machines is available through LAN Support Services.
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LAN Support Services will maintain and enhance employee productivity by providing standardized, yet personalized desktop configurations which include system utilities and campus services that allow your workstation to perform seamlessly. If problems do occur, LSS will provide troubleshooting and issue resolution on desktop/laptop hardware and software. LSS provides onsite and/or emergency remote desktop support 24x7x365 and serves as your Department Technical Liaison.
| Who can use this service: |
Departments or research units may purchase this service for workstations used by staff, faculty and students employed by them. |
| Benefits: |
Standard and secure desktop environments systems. |
| Service Availability: |
Onsite desktop support from 8:00 a.m. - 5:00 p.m. Monday - Friday, and emergency remote support 24x7. |
| Service Location: |
In your office. |
| User Assistance: |
LAN Support Services at 864-0400 between 8 a.m. to 5 p.m. and pager after office hours. Email:lsshelp@ku.edu |
| How to Access: |
Contact LAN Support Services at 864-0400 or lsshelp@ku.edu to schedule an appointment for consultation. |
| Cost of Service: |
$36.00 per month per standard workstation |
| Requirements: |
The user Department is responsible for purchasing and tracking software licenses and for all desktop hardware costs. |
| Applicable Policies: |
Password (Word Document). |
| More Information: |
LSS Services |
Digital Publishing Services provides support to the KU community for the design, management and distribution of online publications, including journals, conference proceedings, monographs, and other scholarly content.
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| Who can use this service: |
Available to KU faculty and staff. Students may use this service provided they have a faculty or departmental sponsor for their publications. |
| Benefits: |
These services are intended to enable online publishing for campus publications, and help make their content available in a manner that promotes increased visibility and access, and ensures long-term stewardship of the materials.
We support a variety of software platforms to publish content in different formats, and can assist with moving traditional journal and monograph content to an online environment, as well as with publishing "born-digital" scholarship designed specifically for online publication. We also offer tools to help manage and streamline the production and editorial work involved in producing scholarly journals. |
| Service Availability: |
24x7, except for scheduled system maintenance |
| Cost of Service: |
There is no cost to access publications. There may be fees for initial set-up. Contact us for more information. |
| Requirements: |
Unless otherwise noted, US copyright laws apply to all publications. |
| More Information: |
For more information, contact Brian Rosenblum. |
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Information on acquiring a KU email account, including instructions on how to use it, manage it and access it via
Outlook Web Access or the
Kyou portal.
Exchange email distribution lists are updated daily for your department or class.
Departmental email accounts are associated with a task or function, and are owned by the department or organization.
KU offers both Exchange and ListProc distribution lists. Click on Email distribution lists link to find out which list is best for you.
Enroll online, check your grades, pay tuition or put money on your KU card.
Network Express STations (NESTs) are spread across campus for quick access to check email, news updates, etc.
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The IT Security Office offers firewall management and/or design to assist departments in developing, deploying or managing firewalls.
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Information Technology Security Office (ITSO) offers firewall management and/or design for the University community to ensure firewalls are deployed according to industry standards and best practices. We will work with your existing infrastructure or recommend replacements for your existing firewall infrastructure with advanced technologies that are visible or invisible to the hosts on the network.
| Who can use this service: |
Technical Liaisions, department chairs and unit directors. |
| Benefits: |
Allows you to designate who and how your systems can be accessed. Will protect confidentiality, integrity and availability of department assets. |
| Service Availability: |
24x7, except for scheduled system maintenance |
| Service Location: |
N/A. |
| User Assistance: |
Information Technology Security Office at 864-9003. |
| How to Access: |
Contact Information Technology Security Office at 864-9003 to schedule an appointment to discuss your unit needs. |
| Cost of Service: |
$7,000 for initial purchase of hardware, installation, and configuration
$750.00 a year maintenance |
| Requirements: |
Networking switches should be capable of supporting VLAN which can be verified through Networking & Telecommunication Services. |
| Applicable Policies: |
Firewall, security and confidential data. |
| More Information: |
Firewall Management |
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The GIS and Data Lab offers workshops and other training resources, access to GIS and statistical software, assistance working with data, and large-format scanning and printing services.
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| Who can use this service: |
open to the public |
| Benefits: |
See http://www.lib.ku.edu/gis/training.shtml for a full list of services offered. |
| Service Availability: |
Regular Hours
Monday-Thursday 9 am - 8 pm
Friday 9 am - 5 pm
Saturday-Sunday 1 pm - 5 pm |
| Service Location: |
Room 105, Anschutz Library |
| Cost of Service: |
Most services provided at no cost.
Digitization services provided at $3 per scan for KU faculty, staff, and students, and $5 for the public. |
| More Information: |
http://www.lib.ku.edu/gis/ |
Enroll & Pay system allows faculty to post grades electronically at the end of each semester.
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Personnel related staff with job duties related to Human Resources and Payroll activities may get access to the HR/Pay system after attending training.
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IT Customer Service Center staff are available for computing assistance seven days a week. Call, email, or stop by in person at the Computer Center to get help.
Image collections containing tens of thousands of digital images, some derived from local KU collections, some licensed from other providers, and some located at other universities. Most collections use Luna Insight software which provides searching, image manipulation, export, and presentation capabilities.
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| Who can use this service: |
Many image collections are publicly accessible. Licensed image collections are available for use by KU faculty, staff, and students. |
| Service Availability: |
24x7, except for scheduled system maintenance |
| User Assistance: |
Contact Ask a Librarian |
| How to Access: |
Visit the Image Gateway. |
| Applicable Policies: |
Refer to the Terms of Use statement for the specific image collection. For licensed collections, see also the Terms and Conditions statement. |
IDS helps faculty, GTAs and instructors learn to use instructional technology to create dynamic classroom experiences. One-on-one, workshops, or seminars.
ResNet offers continuous Internet access through the KU network. This optional service is available to anyone living in a student housing facility.
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ResNet offers data services for students living in campus housing facilities.
| Who can use this service: |
Students who live in campus housing. |
| Benefits: |
Continuous access to the internet as well as local KU services. |
| Service Availability: |
24x7, except for scheduled system maintenance |
| Service Location: |
All student housing locations, including Residence Halls, Scholarship Halls, and Apartments. |
| User Assistance: |
ResNet at 785-812-0000 or email to resnet@ku.edu. |
| Cost of Service: |
$83.25 / semester; For Stouffer Place residents: $18.50 / month; see ResNet Network Connection Rates. |
| Applicable Policies: |
All terminal equipment accessing the KU network are required to register through the ResNet RINGS application. |
IT provides Internet access for faculty and staff on the Lawrence and Edwards campuses, as well as some off campus locations.
Overview of options available both on and off campus.
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KU Anywhere provides secure access to resources on the KU network (to use Outlook or access a departmental file server) from off campus locations. Service available to faculty (including emeriti), staff, GTAs and GRAs.
Use your KU Card to pay for meals, lab printing, check out Library books, and more.
A great source of information about KU and beyond. Call with your questions, or go to the website to browse the Q&A database that the KU Info staff uses.
The KU Online ID (and associated password) is your key to access many online services at KU including email, Blackboard, Enroll & Pay, Kyou portal, etc.
KU ScholarWorks is a digital repository for scholarly work created by KU faculty and staff. It makes important research available to a wider audience and helps assure its long-term preservation.
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| Who can use this service: |
Anyone may access KU ScholarWorks. KU faculty and staff may submit items. Student work may be contributed through a KU faculty sponsor. |
| Benefits: |
Increased access to and preservation of the products of your research |
| Service Availability: |
24x7, except for scheduled system maintenance |
| User Assistance: |
Contact KUScholarWorks@ku.edu |
| Cost of Service: |
Service provided at no cost to users. |
| More Information: |
Read About KU ScholarWorks for more information. |
Your first stop for online services at KU. Access email, course schedules, grades, put money on your KU card, purchase a parking permit, renew a library book and much more--all from one location.
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Lab Management
Central support for departmental computing labs that includes creating desktop images, installation and updating of software.
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The Public Computer Support unit offers basic lab management and support for departmentally owned computer labs. This service includes creation of an image to enable quick restoration of machines, authenticated access if appropriate (users log in to access machines), automatic updates for operating systems and anti-virus programs, and general maintenance.
| Who can use this service: |
Departments that maintain their own local computer labs. |
| Benefits: |
Maintenance, updates and technical support for lab computers. |
| Service Availability: |
Onsite support from 8:00 a.m. - 5:00 p.m. Monday - Friday. |
| Service Location: |
Your department. |
| User Assistance: |
IT Help Desk at 864-0200. |
| How to Access: |
Contact Rose Winters at 864-0455 or rose@ku.edu to discuss details and/or schedule an appointment. |
| Cost of Service: |
- $500 for each image required for restoration.
- Images can be updated anytime during the year for $35 an hour.
- Inventory of existing hardware billed at $35 an hour.
- Monthly charges of $10 per machine to provide on-going desktop support.
- All repairs on computer not on warranty to be billed at $35 an hour plus materials.
|
| Requirements: |
The department is responsible for the following
- All costs incurred for replacement of hardware and software.
- Purchase or proof of purchase for all licenses and software media.
- Providing information necessary for lab administration like hours of operation, lab procedures or policies specified to department.
|
Reserve a computing lab for instructional purposes. Site provides lab locations, software installed, and online reservation requests.
Online catalog for collections held by KU Libraries, Law Libraries, Medical Libraries, Learning Resource Center, and other Libraries. Includes over three million books, journals, periodicals, newspapers, audio/visual materials, etc.
Reserve library materials either on-site or online for student access. Articles on electronic reserve can be accessed by students anytime they need them.
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Reserve library materials either on-site or online for student access. Articles on electronic reserve can be accessed by students anytime they need them.
Find electronic journals on a wide range of topics.
Main Library homepage with information about locations, services, databases, research assistance, etc.
Request items that are not available from the KU Libraries or request copies of articles from print journals held in the KU Libraries.
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Request items that are not available from the KU Libraries or request copies of articles from print journals held in the KU Libraries.
Alphabetic, broad subject, and search access to citation and full-text databases, almost all provided through KU Library subscriptions.
Eligible KU borrowers may request that books, videos, and other items located in one KU Library be delivered for pickup at another KU Library.
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Eligible KU borrowers may request that books, videos, and other items located in one KU Library be delivered for pickup at another KU Library.
| Who can use this service: |
KU Faculty, Staff, Students and Authorized Affiliates |
| Benefits: |
Saves customers time by having library staff do the paging and have items ready for check-out at the Service desk of the customers` choice. |
| Service Availability: |
24x7, except for scheduled system maintenance |
| Service Location: |
KU Library Catalog "Recalls and Requests" |
| User Assistance: |
(785) 864 - 3964 or illlend@ku.edu |
| How to Access: |
Information about Retrieve from Shelf |
| Cost of Service: |
Free |
| Requirements: |
Must be a member of KU Faculty, Staff, Authorized Affiliates, or an enrolled student. |
| Applicable Policies: |
Information about Retrieve from Shelf |
The KU Libraries provides various types of assistance for people with disabilities in obtaining, accessing, and making use of library resources, materials, and services.
Eligible KU Lawrence campus faculty/staff may request that books, videos, and other items located in one KU Library be delivered to their office wherever Campus Mail delivers.
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Eligible KU Lawrence campus faculty/staff may request that books, videos, and other items located in one KU Library be delivered to their office wherever Campus Mail delivers.
| Who can use this service: |
KU Faculty, Staff, Students and Authorized Affiliates |
| Benefits: |
Helps KU Lawrence faculty/staff with delivery direct to their department. |
| Service Availability: |
24x7, except for scheduled system maintenance |
| Service Location: |
KU Library Catalog "Recalls and Requests" |
| User Assistance: |
(785) 864 - 3964 or illlend@ku.edu |
| How to Access: |
Information about TripSaver |
| Cost of Service: |
Free |
| Requirements: |
Must be member of KU Faculty, Staff, Authorized Affiliates, or an enrolled student. |
| Applicable Policies: |
Information about TripSaver |
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Find out which classrooms are designated as media classrooms, how to reserve a media classroom, and what equipment is installed.
Media equipment (data projectors, document cameras, etc.) can be reserved for instructional use in KU classrooms.
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LAN Support Services provides managed access to printing resources and support for networked printers.
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LAN Support Services provides managed access to printing resources and support for networked printers.
| Who can use this service: |
Departments or research units may purchase this service for networked printers used by staff, faculty and students employed by them. |
| Benefits: |
Shared and cost effective access to department or University printing resources. |
| Service Availability: |
From 8:00 a.m. - 5:00 p.m. Monday - Friday, and emergency remote support 24x7. |
| Service Location: |
N/A. |
| User Assistance: |
LAN Support Services at 864-0400 between 8 a.m. to 5 p.m. and pager after office hours. Email:lsshelp@ku.edu |
| How to Access: |
Contact Customer Service Manager of LAN Support Services at 864-0400 and schedule an appointment for consultation. |
| Cost of Service: |
$22.70 per month per networked printer. |
| Requirements: |
If printer use requires authentication, then the department is required to provide Novell client licenses for each machine that will access the printer, and install the LSS configuration of this client. |
| Applicable Policies: |
Password (Word Document). |
| More Information: |
LSS Services |
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Change the password used to access KU Online services (email, Blackboard, Enroll & Pay, Kyou portal, etc.) as well as dial-in accounts.
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ResNet automatically scans new student computers for viruses and worms and removes them, installs Sophos antivirus, and requires students to complete a KU security awareness quiz. This system also automatically installs security patches and software updates.
A great starting point for research resources available through the KU Libraries.
Research accounts on a Unix server are available for KU researchers who need access to statistical software and CPU-intensive numerical processing.
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Large-format (color) scanning and printing services are available in the GIS and Data Lab, next to the Map Collection in Anschutz Library.
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| Who can use this service: |
Available to the public |
| Service Location: |
Room 105, Anschutz Library |
| Cost of Service: |
$3 per scan for KU faculty, staff, and students;
$5 per scan for members of the public. |
| Applicable Policies: |
We cannot scan copyrighted material. |
The IT Security Office offers security assessments to help departments identify security risks and vulnerabilities.
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Information Technology Security Office (ITSO) offers security assessments for the assets (workstations, servers and other devices) in your department. This assessment includes identifying and documenting risks and vulnerabilities to your assets.
This assessment will help your department comply with the stringent security guidelines required in
grant environments, and in federal regulations such as HIPAA, FERPA, and GLBA.
| Who can use this service: |
Technical liaisons, Department chairs and unit Directors. |
| Benefits: |
Review security of your departmental assets and identify vulnerabilities to protect them from unauthorized access and to maintain confidentiality, integrity and availability.
Ensure your department complies with the KU IT Security policy.
|
| Service Availability: |
Monday-Friday, 8:00 - 5:00. |
| Service Location: |
Your department. |
| User Assistance: |
Information Technology Security Office at 864-9003. |
| How to Access: |
Contact Information Technology Security Office at 864-9003 to schedule an appointment to discuss your unit needs. |
| Cost of Service: |
Free |
| Applicable Policies: |
Security |
| More Information: |
Security Assessments |
The IT Security Office offers network security consulting to help departments secure their work environment.
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The Information Technology Security Office (ITSO) offers security consulting that provides strategies and/or methods for securing the assets in your environment (workstations, servers, and other devices). Security consulting follows an initial security assessment, which is also provided by ITSO.
| Who can use this service: |
Technical liaisons, Department chairs and unit Directors. |
| Benefits: |
Provides details about how to protect your departmental assets (workstations, servers and other devices) from unauthorized access. |
| Service Availability: |
Monday-Friday, 8:00 - 5:00. |
| Service Location: |
Your department. |
| User Assistance: |
Information Technology Security Office at 864-9003. |
| How to Access: |
Contact Information Technology Security Office at 864-9003 to schedule an appointment to discuss your unit needs. |
| Cost of Service: |
Free |
| Applicable Policies: |
Security |
| More Information: |
Security Consulting |
Server Hosting
IT Operations Command Center
864-0110
Housing and monitoring of departmentally owned servers located in the Computer Center machine room.
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KU campus departments can choose to locate their servers in the Computer Center machine room. Services provided include twenty-four hour system monitoring, maintenance manager services, controlled power and AC environment, a secure facility, backup, restore and offsite vaulting services, and problem management.
| Who can use this service: |
Department or research unit. |
| Benefits: |
Secure location, 24x7 monitoring, daily backups. |
| Service Availability: |
Monitored 24 x 7 except during published holidays. |
| Service Location: |
Computer Center machine room. |
| User Assistance: |
Operations Command Center, 864-0110. |
| How to Access: |
Contact the Operations Manager at 864-0110 to schedule an appointment. |
| Requirements: |
Department or unit owned rack mountable server that must pass a security review by the IT Security Office, and completion of facilities support documentation. |
| Applicable Policies: |
Security, Computer Center access policy. |
Central support for departmental servers offered by LAN Support Services.
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LSS will help plan, deploy, and manage key operational aspects of your department?s server, operating system software, and network access to a defined scope of business applications. LSS will ensure compliance and integration with required existing and planned technology platforms, and will ensure the physical security and electronic access security of the assets within the hosted environment.
| Who can use this service: |
Departments or research units may purchase this service for servers housed in the Computer Center. |
| Benefits: |
Standard and secure server environments systems. |
| Service Availability: |
Server support from 8:00 a.m. - 5:00 p.m. Monday - Friday, and emergency remote support 24x7. |
| Service Location: |
Computing Services Facility |
| User Assistance: |
LAN Support Services at 864-0400 between 8 a.m. to 5 p.m.and pager after office hours. Email: lsshelp@ku.edu. |
| How to Access: |
Contact Customer Service Manager of LAN Support Services at 864-0400 and schedule an appointment for consultation. |
| Cost of Service: |
$278.00 per month per standard server |
| Requirements: |
The user Department is responsible for purchasing and tracking software licenses and for all server hardware costs. |
| Applicable Policies: |
Password (Word Document). |
| More Information: |
LSS Services |
Everything you want to know about software at KU: what software is offered free, what is available at a reduced price, where to get training, and what software is installed in the open computer labs on campus. Free and
Get assistance with several statistical software packages; workshops and one-on-one consultations available.
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| Who can use this service: |
KU faculty, staff, students, and affiliates |
| Benefits: |
Professional assistance with research and questionnaire design, statistical analysis strategies, and understanding appropriate statistical tests.
The GIS and Data Lab offers specialized statistical software, including SPSS, SAS, Mplus, LISREL, NVIVO, and others. |
| Service Availability: |
Available Monday - Friday during regular business hours (8 am to 5 pm), and by appointment. |
| Service Location: |
GIS and Data Lab, room 105 Anschutz Library |
| Cost of Service: |
provided at no cost to KU faculty, staff, students, and affiliates |
| More Information: |
Contact Mickey Waxman or GIS and Data Services. |
Provides KU faculty and staff with the ability to distribute short, streamed media files (audio or video) to support courses or university web sites.
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KU provides local telephone service for students living in campus housing.
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ReNet offers telephone voice service for students living in campus housing.
| Who can use this service: |
Students who live in campus housing. |
| Service Availability: |
24x7, except for scheduled system maintenance |
| Service Location: |
All Student housing locations, including Residence Halls, Scholarship Halls, and Apartments. |
| User Assistance: |
ResNet at 785-812-0000 or email to resnet@ku.edu. |
| Cost of Service: |
Included in the Student Housing Contract. |
| More Information: |
Voice service |
IT provides telephone and voicemail service for faculty and staff.
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KU offers voice service to staff and faculty that include analog and digital telephone service, automated KU directory assistance, conference calling, voice messaging and caller ID for digital lines.
Online timetable contains instructions, policies, and procedures about enrolling as well as the schedule of classes.
Trainers can work with faculty to provide training materials and in-class training on many software applications (such as Microsoft Excel) and other computer topics (like Web authoring).
Orientation tours, GIS training, research training and more.
An extensive schedule of free workshops are provided to help you use computers more effectively. Includes computer and library training.
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VPN (Virtual Private Network) allows access to campus services, such as Outlook or a local file server, from home. KU's VPN service is called KU Anywhere. Only available for faculty (including emeriti), staff, GTAs and GRAs.
Campus videoconferencing services are provided by KU Media Productions.
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Space is available on a central Web server to host departmental or unit web sites.
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KU Information Services provides a central web server where campus departments can create a departmental web site. This server hosts all administrative and departmental web sites.
| Who can use this service: |
Campus departments and organizations |
| Benefits: |
Your web site will be hosted on a central server that is monitored 24x7, with daily backups. |
| Service Availability: |
24x7, except for scheduled system maintenance |
| User Assistance: |
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| How to Access: |
Information about requesting a departmental web account is available online. Contact IT Web Services by email at webservices@ku.edu if you have questions.
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| More Information: |
If you would like to restrict access to your departmental web site, or to some portion of the site, please review the Argus Application Setup information.
If you would like to create a www.department.ku.edu virtual host name for your academic or departmental web site please contact webservices@ku.edu.
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Web - Organizational Web Site
Student and campus organizations registered with the
Student Involvement & Leadership Center are eligible to apply for 200MB of web hosting space on groups.ku.edu. Only the registered president of the organization is authorized to request or change the password to the web hosting account. More information about organization web hosting can be requested by contacting orgs@ku.edu.
Get space on the People Web server to host your personal Web page.
KU Web Development & Interface Design offers custom programming and database integration for web based applications.
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Web Services provides custom programming and database integration for web based applications. The range of services include
- PHP and Perl programming expertise
- Oracle or MySQL databases
- Custom user and administrative interfaces
| Who can use this service: |
KU departments, offices and faculty. |
| Benefits: |
Improved online content and management of web sites based on best practices, and supported tools. |
| Service Availability: |
Availability determined by scope of project and scheduling of developer resources. |
| Service Location: |
N/A. |
| User Assistance: |
N/A. |
| How to Access: |
Contact Web Services at 785/864-0464 or webservices@ku.edu to discuss details and/or schedule an appointment. |
| Cost of Service: |
$40 per hour.
Project estimates and consultation free and available on request. |
| Requirements: |
The completed web site will be hosted on KU central web servers. |
| More Information: |
KU Web Services |
KU Web Development & Interface Design offers custom web site design, evaluation and consulting for offices, departments, and individuals on campus.
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Custom web design services include
- Analysis of content, audience, use, etc. of existing web site(s).
- Identification of key content (existing or new).
- Creation of visual design and information architecture.
- Site mockup(s) for early evaluation by client and/or users.
- Staff training in Dreamweaver to maintain and add to the site following completion of the project.
- Ongoing technical support for Dreamweaver and site structure by phone or scheduled appointment.
| Who can use this service: |
KU departments, offices and faculty. |
| Benefits: |
Improved online content and management of web sites based on best practices, and supported tools. |
| Service Availability: |
Availability determined by scope of project and scheduling of developer resources. |
| Service Location: |
N/A. |
| User Assistance: |
N/A. |
| How to Access: |
Contact Web Services at 785/864-0464 or webservices@ku.edu to discuss details and/or schedule an appointment. |
| Cost of Service: |
$30 - $40 per hour.
Estimate provided after consultation based on scope and size of site. |
| Requirements: |
The completed web site will be hosted on KU central web servers. Department commits to providing a contact person for the project who will
- Provide or revise necessary content.
- Act with authority to approve design and direction of the site.
- Identify departmental staff to maintain site or enter into a maintenance agreement.
- See the project to its end in a timely manner.
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| More Information: |
KU Web Services |
KU Web Development & Interface Design offers evaluation, consulting and implementation of KU template design for offices, departments, and individuals on campus.
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Web design or redesign services include
- Analysis of content, audience, use, etc. of existing web site(s).
- Identification of key content (existing or new).
- Conversion of existing materials and creation of new pages in the KU Web template (see http://www.ku.edu/site/how/ for more details).
- Site mockup for early evaluation by client and/or users.
- Staff training in Dreamweaver to maintain and add to the site following completion of the project.
- Ongoing technical support for Dreamweaver and site structure by phone or scheduled appointment.
| Who can use this service: |
KU departments, offices and faculty. |
| Benefits: |
Improved online content and management of web sites based on the KU web template, best practices, and supported tools. |
