IT Customer Service Center

Email Questions

• How can I check my email?
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If you have a KU email account there are many different ways to check your email. Common ways include:

• Outlook Web Access (OWA) which is another web based application, but you have access to the full features of Exchange service including: calendar, tasks, notes, etc.
• Kyou portal offers access to your email account
• Microsoft Outlook for Windows PC users is available free via download for KU students, faculty and staff.
• Entourage 2004 for Mac 10.2.8 and higher is available free via download for KU students, faculty and staff.




Of course there are many other programs you can use to check your email such as Thunderbird, Outlook Express, and Eudora just to name a few, using POP3 or IMAP access. For more information about checking your email, including common configuration and set up questions, please visit the Information Technology Email site.



• I can receive email, but I can't send
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More than likely you have the wrong settings for your SMTP server (outgoing email server). Instructions for email settings are available for programs like Outlook Express, Thunderbird, etc. You may also need to contact your ISP (Internet Service Provider). Oftentimes that information is available at the ISP's website such as:

• Sunflower Broadband

If you are a student housing resident and use ResNet for your network connection, click here.

If this didn't solve your problem please contact us.



• How can I use the KU directory(address book)?


• What programs can I use to check my email at KU?


• What kind and how do I get a distribution list?
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KU offers two types of distribution lists: Microsoft Exchange Distribution Lists and CREN ListProc Lists. For an overview and comparision, click here.



• Outlook 2003
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Outlook 2003 is a major revision of Microsoft's Outlook program. Please visit the pages below for help with Outlook 2003.



• Entourage 2004 for Mac
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Entourage 2004 for Mac is an email client that is part of the Microsoft Office 2004 suite for Mac. It is possible to use an Exchange configuration on Entourage 2004. Please visit Entourage 2004 configuration.